It concerns of an auditing activity on the quality of sales network, that through the control of the vocal order recording, examines its validity and the correct use of the predefined scripts aimed at data collection during the customer’s purchase. The aim of the activity is to provide your sales network a specific tool in order to take an efficient and focused action on weak points, in order to acquire the customer focusing the attention on non-compliant contracts that, without an appropriate action of pre-check, could perfect itself generating heavy costs resulting from the disowning and malpractice complaints.
It is a supporting activity to “door to door” sales network, during the customer’s purchase phase. The Instant call, being immediately impressive, ensures an increase of the quality of sales, preventing malpractice phenomena and promoting a decrease of disowning and complaints, having as its objective the client protection, maintaining the corporate image and ensuring an effective control on the commercial territorial network. i.NEXTRA has developed procedures and systems highly reliable, able to combine more effectively security needs and reliability of a “door to door” sale, with the expectation of sales volumes.
A valuable support for your sales network, an efficient and processes integrated audit, a reliable reporting on real-time dashboards, an immediately operative and easy to use plug&play system: the feeling of lightly managing your business keeping the control on your company, whenever and wherever you are… Trust us, we give you more!
It is an innovative and high-performing process able to give support to sales network through its quality control, preventing malpractice cases and contracts’ fall. The process, thanks to the support of a structured CRM that ensures high-level performances, is able to process and produce real-time data that allows the control on the quality of the contracts, giving the possibility to identify in advance both the strength points of your own sales network, and to highlight the deficiencies due to low-quality sales, that could generate “complaints” or “disowning” phenomena, as well as undermine the efforts aimed at the acquisition of the customer. The tool has as its objective that of providing your sales network the key to act in an effective and aimed way on weak points, with the purpose of standardizing high-quality levels of sales, ensuring its progressive increase and containing any possible costs due to the management of complaints created by unfair commercial practices.
The service provides for the managing of specialized campaigns targeted to verify periodically the level of satisfaction of the customer, taking action with corrective real-time measures, in order to increase the loyalty level of the customer and to prevent the customer churn. Corrective actions, like discounts, changes in pricing, commercial proposals, promotions with any partnership, are applied real-time while the customer is on line, providing him an immediate caring action that gratifies and satisfies him.
This is an activity intended for the management of the customers who have asked for the service to be cancelled or who have expressed their willingness to cancel it, both in case of an active service, and of a service in an activating phase. Through focused caring actions, there is an attempt to understand the reasons which led the customer to turn down the service and immediate corrective measures are carried out in order to take over the customer. Our CRM specifically records relevant data, useful to understand the reasons of the customer churn, and also provides ideas to implement corrective actions in order to contain it.
This channel is structured as a real customer service, of which it maintains the main functions in the field of customer care, before and after sales. It gives real-time information about commercial news, it drives him in the choice of the most suitable product for his needs, it supports him during the subscription of the contract and/or in the purchase of the product and, in after-sales filed, it provides online resolution of requests, complaints, paperwork and contractual documentation.
EN 
IT
FR